✦ Magic Health for Infusion Providers (HIT & AIC)

Increase Conversion.
Reduce Cost to Serve.
Improve Access to Therapy.

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Magic Health is an AI-powered performance platform for Home Infusion Therapy (HIT) and Ambulatory Infusion Centers (AIC), transforming conversations, intake, and operations into measurable outcomes.
  • Increase referral-to-start conversion in real time
  • Automate intake into CareTend or any EMR
  • Gain real-time operational and financial visibility
  • Optimize every chair, every hour with Infusion Buddy

The Challenge

Infusion Growth Is Not a Demand Problem — It's an Execution Problem

Infusion providers today face consistent challenges across the care journey. The gaps are operational — not clinical.

  • Referrals don’t always convert to therapy
  • Intake is manual, fragmented, and time-intensive
  • Scheduling is complex — chairs, staff, and therapy requirements are hard to balance
  • Patients and providers experience delays and confusion
  • Leaders lack real-time visibility into where revenue and time are lost

Lost Revenue

Referrals that don't convert represent unrealized growth potential

Higher Cost-to-Serve

Manual workflows and inefficient scheduling drive rework and operational drag

Delayed Access to Therapy

Patients wait longer — affecting outcomes and satisfaction

The Platform

One Platform. Four Critical Capabilities.

Magic Health is a purpose-built platform for infusion providers deployed rapidly and configured to your workflows without custom development.

Conversation Intelligence & Real-Time Coaching

Increase Conversion at the Front Door​

Analyzes every conversation across referrals, intake, patient engagement, and payer interactions — guiding teams in real time to capture accurate information and navigate requirements.

  • Capture complete and accurate information
  • Navigate payer and authorization requirements
Outcomes
  • Higher referral-to-start conversion
  • Improved first-call resolution
  • Reduced delays and drop-offs

Intake Automation to CareTend or Any EMR

From Document to Workflow — Automatically

Extracts hundreds of data elements from faxes, PDFs, and clinical documents — orchestrating benefits verification, prior auth, and intake workflows directly into CareTend or any EMR.

  • Benefits verification & prior authorization
  • Patient intake and documentation
  • Automated task routing and follow-ups
Outcomes
  • 50% no-touch intake within 30 days
  • Reduced rework and manual effort
  • Faster time to therapy

Real-Time Intelligent Dashboards

See What's Broken. Fix It in Real Time

Combines operational metrics with conversation-derived insights, giving leaders a real-time view of performance at every level — from referral drop-off to delay drivers.

  • Where referrals are dropping off
  • Why intake requires multiple touches
  • What is driving delays across stakeholders
Outcomes
  • Identify revenue leakage instantly
  • Improve operational efficiency
  • Drive continuous performance improvement

Intelligent Scheduling & Capacity Optimization

See What's Broken. Fix It in Real Time

Infusion Buddy automates complex infusion operations by balancing clinical needs and facility limits in real time. This system delivers:

  • Dynamic Balancing: Optimizes chair and staff allocation based on therapy protocols and patient acuity.
  • Capacity Growth: Increases throughput within existing hours and facility constraints without adding overhead.
  • Seamless Coordination: Prevents care gaps through automated patient reminders and real-time alerts.
Outcomes
  • >30% improvement in operational efficiency
  • Higher chair and staff utilization
  • Reduced scheduling delays and care gaps
  • Improved patient experience and adherence
What Makes Us Different

Not Just Automation. Measurable Outcomes.

Magic Health is designed to improve the entire infusion workflow — from first conversation to therapy delivery. Unlike point solutions, we connect conversations, documents, workflows, and scheduling into a single performance-driven platform.

Connected Intelligence

We connect conversations, documents, workflows, and scheduling into a single continuous view — no fragmented point solutions.

Invisible Insights, Surfaced

We surface insights otherwise buried in interactions, handoffs, and scheduling gaps — making the invisible visible.

Purpose-Built for Infusion

Configured specifically for HIT and AIC — including intelligent scheduling via Infusion Buddy — deployed rapidly without custom development.

Measurable Business & Clinical Outcomes

Every capability ties to KPIs you can measure: conversion rate, cost-to-serve, chair utilization, and time-to-therapy.

Proven Impact

What Infusion Providers Typically See

Based on typical ranges observed across infusion providers

40–70%

Referral-to-Start Conversion Range

Across infusion providers

>50%

Intake Automation

Within 30 days of go-live

30%+

Operational Efficiency Improvement

Measured across workflows

30%+

Scheduling Efficiency Gain

Via Infusion Buddy

30–60

Days to Measurable Impact

Fast time-to-value

Speed & Confidence

Go Live in Weeks. Prove Results Fast.

Magic Health integrates with your existing systems — including CareTend  in as little as 6 weeks.

We stand behind outcomes with measurable impact within 30–60 days, with performance tracked in real time.

Our Commitment: We work with you to define success upfront — and deliver against it. Performance is tracked in real time from day one.

Week 1–2: Discovery & Configuration

Define workflows, connect to CareTend or your EMR, and configure the platform — including Infusion Buddy scheduling parameters — to your operations.

Week 3–4: Integration & Testing

Integrate with existing systems. Validate data flows, intake routes, scheduling logic, and dashboard outputs.

Week 5–6: Go-Live

Full deployment — real-time coaching, automated intake, intelligent scheduling, and dashboards delivering insight from day one.

Day 30–60: Measurable Impact

Track conversion, intake automation, chair utilization, and efficiency gains — all in real time.

Transform How Your Infusion Business Performs

Magic Health helps infusion providers move beyond fragmented workflows and limited visibility — toward a fully connected, performance-driven model of care delivery.

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Please provide your contact details to schedule a personalized demo or free consultation. Discover how Magic Health’s cutting-edge AI solutions can transform your operations.

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